Each and every member of Mimi Hospital is committed towards providing you excellent care, both clinical and personal. It is our policy to ensure that your individuality and dignity is respected and you receive timely, safe and comfortable care.
You have the right to receive the best care medically indicated for your problem, regardless of age, sex, religion, nationality, race, source of payment for your care, etc. We deliver the treatment and care in accordance with international professional standards and quality in healthcare.
You have right to seek and receive all information necessary for you to understand your medical condition. You are entitled to know the probable diagnosis, planned course of treatment and prognosis for the future. You have the right to know the name of our doctor and other hospital staffs responsible for care, and the right to talk to them. You have the right to ask your doctor or nurse any question that concerns you about your health.
Your individuality will be respected and difference in cultural and educational background taken into account while giving care. Whenever you have any query, you will be listened to and you will receive an appropriate helpful response respectfully.
You have the right to ask for a second opinion from another doctor or Medical Board, if you feel that the decision made about your treatment by your primary doctor did not suit your treatment needs. However, we request you to be reasonable and justified in such matters.
You have the right to leave the hospital even if your doctor advises against it. However, if you decide to leave, the hospital will not be responsible for any harm that may cause you, and you will be requested to sign a “Discharge Against Medical Advice” form.
Your privacy is assured at all stages of your treatment. Your doctor or any other member of the hospital will not disclose any information concerning you which comes to their knowledge during the course of your treatment to another party, provided you have given consent for the same.
No medical treatment shall be administered unless you or designated members of your family have consented to it. Such consent will be “informed” based on the diagnosis, the nature of the proposed treatment, the risk involved, and the chances and risks of alternative treatment.
In case, you are in a medical emergency, you will be eligible unconditionally to receive medical treatment. The doctor, to whom you turn up or be referred to, is obliged to examine and treat you to the best of his/her ability.
You have the right to understand and receive information on the payment of hospital bills on a day-to-day basis in accordance with the policies of the hospital.
You have the right to complain to the hospital authorities against your health plan, doctor(s), or any other healthcare personnel. It could be complaint about waiting time, operating hours, conduct of healthcare personnel, adequacy of the healthcare facilities, etc.
Your rights are balanced by your responsibilities as a patient, which can help your caregivers work more efficiently. Please do the following and help yourself, as well as the hospital staffs:
At Mimi Hospital, patients can be admitted as an in-patient either from out-patient department (OPD) or from Emergency.
Aside from giving you the Admission Notification Form, your Consultant will advice you on the treatment plan and expected length of hospital stay before admission. You are requested to arrange necessary financial requirement prior to your admission.
Based on treatment plan and the expected length of hospital stay, the billing estimate can be collected from our Billing Executives. You can visit our Admission Desk for queries or information on admission process or you can call our Admission Desk at Ext. 102
For admission, you should bring Admission Notification Form given to you from the Consultant’s desk when he advised admission and your UHID card. If the patient is under 2 years of age, please bring Birth Certificate. For foreign patients, please bring your passport.
Corporate patients are required to produce the customized silver coloured corporate card at the Admission Desk for availing premium service. In case of emergency, the organization’s employee ID card may be accepted. For corporate clients having credit facility agreement with Evercare Hospital Dhaka for in-patient service, LOA (letter of authorization) will be required from their organization to avail the same.
For new patients, you need to first get a one-time registration and you will be issued a Unique Hospital Identification (UHID) number and card. For details on the registration process, click Registration & UHID
Our Admission Desk provides 24-hour service. If you are getting admitted from out-patient consultation, on your arrival at the Admission Desk, you will be requested to provide some information, which will enable us to handle your case with better understanding and also to keep track for follow-up at a later date.
This information is necessary and we appreciate your cooperation with our admission personnel. You are requested to give the correct information, as this may also help you in case of insurance claim.
Corporate patients are required to produce their customized silver coloured corporate card at the admission desk for availing premium service. In case of Emergency, organization’s employee ID card may be accepted. For corporate clients having credit facility agreement with Evercare Hospital Dhaka for in-patient service, LOA (letter of authorization) will be required from their organization to avail the same.
You may choose from different categories of in-patient beds/rooms of the hospital, including standard, semi-private, private, deluxe, super deluxe, and suite. Beds/rooms are allotted depending on your choice and availability. We also have Day Care Unit for patients who have had out-patient procedures, as well ten specialized state-of-the-art Critical Care Units for management of critically ill patients.
Depending upon the room requested and nature of the treatment planned for the patient, an initial deposit will be collected at the time of admission for which a receipt will be issued to you and this will be adjusted in your final bill. In the case of patients who are being admitted for any surgery/package service, the entire amount is payable at the time of admission.
We accept cash in local and foreign currencies, as well as credit cards. We do not, however, accept cheques. While the patient is admitted, at any point the updated provisional bill can be collected from our IP Billing Section at Level 1. Once your bill exceeds your deposit amount, you will be approached by our Billing Executives for further deposit. We request you to pay within 24 hours to avoid any future inconvenience.
For payments, you may contact our billing personnel at level-1 beside Admission Desk or at level 6 and 7 between 9:00 am to 5:00 pm. Payment should be made only to Billing Department personnel and not to any other individual.
Your physician will determine when you are well enough to leave the hospital; he will notify this in “Patient’s Medical Record” and write the discharge order.
We are committed to ensure discharge arrangements are completed within two hours after the doctor has visited you and given clearance for you to be discharged. You are advised to plan your departure accordingly.
Going home is a happy time for you, but still care to remember the following issues before leaving the hospital:
Please be prepared to pay the cost of charges not covered by your insurance policy. Please keep copy of the hospital bill and all other papers given to you by your caregivers to help you in filling your insurance claim.
For the safety of our patients, their caregivers and visitors, we ask you to limit visits to the hours specified below:
Please follow the rules below and assist us in maintaining a peaceful environment for our patients and facilities:
The hospital has various amenities for its visitors including Pharmacy, Food Village (restaurant), food/coffee stalls, ATM booth, water dispensers, hygienic wash rooms, waiting areas with television & brochure/newspaper stands, security services, etc.
